At EZ Carthub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy carefully before submitting a request.
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, the item must:
Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and components.
Not show signs of wear, damage, or misuse.
We reserve the right to refuse returns that do not meet these requirements.
For hygiene, safety, and product protection reasons, the following items may not be eligible for return:
Used products
Items damaged through misuse
Personalized or customized items
Gift cards
Clearance or final sale items (if applicable)
If you receive an item that is:
Damaged during shipping
Defective upon arrival
Different from what you ordered
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
A description of the issue
Clear photos or videos showing the problem
After review, we may offer a replacement, store credit, or full refund depending on the situation.
To initiate a return, please contact our support team at:
Email: consultant4commerce@gmail.com
Please include:
Full name
Order number
Reason for return
Photos (if applicable)
Our team will provide return instructions and the appropriate return address if your request is approved.
Please do not return items without prior authorization.
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
Refunds will be issued to the original payment method used for purchase.
Processing times may vary depending on your payment provider.
Most refunds are completed within 5–10 business days after approval.
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at consultant4commerce@gmail.com.
Orders may be canceled within 12 hours of purchase.
After an order has been processed or shipped, cancellation requests may no longer be possible.
To request a cancellation, please contact us as soon as possible.
Customers are responsible for return shipping costs unless:
The item is defective.
The item arrives damaged.
An incorrect item was received.
Shipping fees paid during checkout, if any, are generally non-refundable.
We currently replace items only if they arrive damaged, defective, or incorrect.
If you require assistance with an exchange, please contact our support team.
EZ Carthub
📧 Email: consultant4commerce@gmail.com
🏢 Company: Capstone Capital LLC
📍 Address: 117 S Lexington St, Harrisonville, Missouri 64701, United States
We are committed to providing excellent customer service and will do our best to resolve any concerns promptly and fairly.
